At VELNIQO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may return your item within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
All original tags and packaging must be included
Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return or exchange.
Return Process
To request a return, please contact our support team at:
Please include:
Your order number
The reason for your return
Photos if the item arrived damaged or incorrect
Once your request is approved, you will receive return instructions.
Refunds
After we receive and inspect your returned item, we will notify you about the approval of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery so we can resolve the issue quickly.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Late or Missing Refunds
If you have not received your refund yet, please first check with your bank or payment provider, as processing times may vary.
Contact
For any questions regarding returns or refunds, contact us at: