Currently, we only ship to Canada. We are working on expanding our shipping worldwide very soon.

We’re happy to offer free shipping on all orders, no matter the order value.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order via the link in that email

Processing time is 1–2 business days. After that, delivery takes approximately 5–10 business days.

You can return your items within 30 days of receiving your order. Please read our full return policy on our website for all details. To start a return, simply contact our support team.

Contact our customer support team as soon as possible with your order number and photos of the issue. We will make sure to resolve it quickly.

The fastest way to exchange an item is to return it and place a new order. For assistance, contact us at [support@velniqo.com]

If you wish to cancel or modify your order, please contact us immediately. Once your order is being processed, changes are no longer possible.

Enter your discount code at checkout and the discount will be applied automatically.

Please refer to our size guide on the product page to find your perfect fit. If you’re unsure, feel free to contact us for advice.

Yes, we offer gift cards. Please contact us at [support@velniqo.com] to purchase one.

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We respect your privacy. Please read our privacy policy on our website to understand how your data is collected and protected.